Considered delivery for carefully selected objects.
Last updated: 23 October 2026
Shipping within the Netherlands
We offer complimentary shipping within the Netherlands for all items suitable for standard parcel delivery, regardless of their purchase price.
Each object is packed with care, taking into account its age, materials and condition.
For larger furniture, oversized mirrors and particularly delicate pieces, specialist delivery may be necessary. Specialist transport is quoted individually. The delivery charge and estimated direct return cost are communicated before purchase; delivery arrangements are agreed before an order is completed.
We currently offer delivery within the Netherlands. International delivery may be discussed individually but is not available through our standard online checkout.
Delivery times
The expected delivery timeframe will be stated during the ordering process or confirmed with the customer.
Some objects require additional preparation or specialist handling. Where this applies, we will explain the arrangements.
Unless we agree otherwise, delivery will take place within 30 days of the agreement.
Collection
Collection is not offered as a standard online checkout option.
Alternative arrangements may occasionally be made following direct contact with KRISMAN.
Your right to return
You generally have 14 days from the day you receive your purchase to withdraw from an online order without giving a reason.
This right normally also applies to antique, vintage and second-hand objects.
You can notify us by using the withdrawal function on our website, sending an email to info@bykrisman.com, or providing another clear statement.
You then have a further 14 days to return the item, unless we agree to collect it.
Return shipping costs
For a change-of-mind return, the direct cost of sending the object back is normally the customer’s responsibility.
For parcel-sized objects, customers may arrange a suitable return service.
For large or fragile objects that cannot normally be returned by post, we can help arrange appropriate transport. The estimated direct return cost will be communicated before purchase.
A return request does not depend on our prior approval.
Returning an object safely
Please take particular care when preparing a return.
Where reasonably possible, we recommend retaining the original packaging and using appropriate protective materials.
If specialist transport is required, contact us so that suitable arrangements can be discussed.
Customers may be responsible for a reduction in value caused by handling beyond what is reasonably necessary to inspect the object.
Refunds
Following a valid withdrawal, we refund the payments required by law, including any applicable standard outward delivery charges.
Refunds are made within 14 days of receiving the withdrawal notice. We may wait until we receive the returned goods or evidence of their return, whichever is earlier.
We use the original payment method unless otherwise agreed.
Damage or incorrect descriptions
If an object arrives damaged, is materially different from its description or otherwise fails to meet statutory requirements, please contact us.
KRISMAN will arrange an appropriate solution in accordance with your consumer rights. Customers will not be charged for remedies where the law requires these to be provided free of charge.
Photographs of the packaging and object can help us resolve transport-related issues.
Return address
KRISMAN V.O.F.
Etudestraat 10
7534 ER Enschede
The Netherlands
Please contact info@bykrisman.com if specialist transport is needed.
Contact
For questions about delivery, returns or the condition of an object, email:
We are happy to discuss the practical details of handling individual pieces.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: KRISMAN V.O.F., Etudestraat 10, 7534 ER Enschede, The Netherlands; info@bykrisman.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
……………………………………………………………………..
Ordered on (*) / received on (*): …………………………………………
Name of consumer(s): ……………………………………………………
Address of consumer(s): …………………………………………………
……………………………………………………………………..
Signature of consumer(s) (only if this form is notified on paper):
……………………………………………………………………..
Date: ………………………………………………………………..
(*) Delete as appropriate.
You may also use the website’s withdrawal function or send another clear statement. Use of this model form is optional.
Source: Directive 2011/83/EU, Annex I(B).
Telephone: 053 234 0121